Data deletion instructions

If you signed in with Facebook or connected Instagram to CriativePro, you can ask us to delete your data in any of the ways below. It's free.

From Facebook

  1. 1Open Facebook and go to Settings & privacy → Settings.
  2. 2Tap Apps and websites (or Business integrations).
  3. 3Find CriativePro and tap Remove.
  4. 4We receive the request automatically and delete your data. Facebook shows you a confirmation code to track it.

From Instagram

  1. 1Open Instagram and go to Settings → Website permissions → Apps and websites.
  2. 2Under Active, choose CriativePro and tap Remove.
  3. 3The connection is removed and we delete the data received from Instagram.

Inside CriativePro

  1. 1Open the Delete your data page.
  2. 2Sign in (or get a link by email) and confirm by typing EXCLUIR.
  3. 3Your account and all data are deleted immediately, and you get a code.
Open the deletion page

By email

Write to privacy@criativepro.com with the subject “Data deletion”, from your account's email address. We handle requests within 15 days.

privacy@criativepro.com

What is deleted

Your profile, Facebook sign-in, Facebook and Instagram access tokens, recorded posts, content you created and uploaded files. Payment records are kept only for the period required by law, without your name or email.

Timeline

Deletion is immediate when done from Facebook, Instagram or inside CriativePro, and completed within 30 days at most in any case.

Track a request

Have a confirmation code? Enter it below to see the status.

Privacy · Terms